Terms of Service
Terms of Service
These Terms of Service explain the rules and conditions that apply when
you access siltfern.com, request information, place an order, purchase an
e-commerce platform support service, or otherwise use services provided
by SILTFERN, LLC.
1. Agreement to These Terms
By accessing siltfern.com, creating an account, submitting an enquiry,
placing an order, or requesting a service, you agree to be bound by
these Terms of Service.
These Terms should be read together with our
Privacy Policy,
Cookie Policy,
Refund & Cancellation Policy,
and
Acceptable Use Policy.
If you do not agree with these Terms, you must not purchase or use our
services.
2. About Our Business
SILTFERN, LLC provides practical e-commerce platform support services
through siltfern.com.
Our services may include Facebook Shop review, Meta Shop optimization,
Google Merchant Center optimization, Search Ads optimization,
TikTok Shop review, TikTok Shop maintenance, product information review,
merchant feed review, store configuration review, advertising structure
review, and related e-commerce platform support.
Our services are designed to help merchants review, organize, maintain,
and improve existing e-commerce platform configurations and related
business information.
Unless expressly stated otherwise, our services are provided remotely
and electronically and do not include the delivery of physical goods.
SILTFERN, LLC is an independent service provider. Unless expressly stated
otherwise, we are not affiliated with, endorsed by, sponsored by, or
acting on behalf of Meta, Facebook, Google, TikTok, or their respective
platforms.
3. Eligibility and Authority
You must have the legal capacity to enter into a binding agreement in
your jurisdiction before placing an order.
If you purchase on behalf of a company or another organisation, you
confirm that you have authority to accept these Terms and enter into the
relevant agreement on its behalf.
You are responsible for ensuring that your use of our services complies
with the laws, regulations, platform policies, advertising requirements,
and merchant requirements applicable to you and your business.
4. Customer Accounts and Information
You may be required to provide your name, email address, billing details,
company information, website address, store information, platform details,
service requirements, or other information when placing an order or
requesting a service.
All information provided must be accurate, complete, current, and not
misleading. You must update relevant information if it changes during an
active service period.
You are responsible for maintaining the confidentiality of your customer
account, platform credentials, temporary access permissions, advertising
account information, merchant account information, and other access
details.
Where platform access is required, customers should use temporary,
limited, staff, partner, or other restricted-access permissions whenever
the relevant platform provides such functionality.
5. Service Descriptions
We make reasonable efforts to describe our service packages, included
reviews, optimization activities, maintenance services, prices, and
service scope accurately.
Service descriptions, examples, screenshots, recommendations, and
explanations are provided to help customers understand the general
purpose and scope of each service.
The exact work performed may depend on the customer’s existing store,
account configuration, product catalogue, advertising structure,
merchant information, platform settings, and the information made
available to us.
Only the activities expressly included on the service page, order
description, quotation, invoice, or written confirmation form part of
the agreed service.
6. Orders and Contract Formation
Submitting an order through siltfern.com constitutes an offer to purchase
the selected service.
An order is not considered accepted until payment has been authorised,
required information has been received, and we have issued an order
confirmation or otherwise confirmed that the service will proceed.
We may reject, cancel, or request clarification regarding an order where
information is incomplete, payment cannot be verified, the requested
service falls outside our available scope, or the requested activity
presents legal, platform-policy, technical, security, or operational
concerns.
7. Pricing, Currency, and Taxes
Prices are displayed in United States dollars unless another currency is
clearly shown during checkout or in a written quotation.
Prices may be changed at any time, but a change will not normally affect
an order that has already been accepted, except where the price displayed
resulted from an obvious technical or administrative error.
Customers are responsible for applicable taxes, bank fees, currency
conversion fees, international transaction charges, or other charges
imposed by their bank, payment provider, or local authority.
8. Payments and Recurring Services
Payments may be processed through Stripe, PayPal, or another payment
method displayed during checkout. Payment providers operate under their
own terms and privacy notices.
Full payment is normally required before work begins unless a quotation,
invoice, deposit arrangement, or written agreement states otherwise.
Most services are provided as one-time services unless expressly
identified otherwise.
Where a maintenance or support service is clearly described as recurring,
the selected payment method may be charged at the stated interval until
the service is cancelled or otherwise ends. Applicable renewal and
cancellation information will be disclosed before purchase.
If you do not recognise a transaction or believe a charge is incorrect,
please contact us promptly at [email protected] so that we can review the matter.
9. Service Delivery
Services may be delivered through written reports, recommendations,
configuration reviews, optimization guidance, account or store reviews,
maintenance work, email communications, screenshots, documents, or
another electronic method appropriate to the selected service.
Delivery times displayed on the website are estimates unless expressly
agreed as a fixed deadline.
Delivery may be delayed if payment verification, customer information,
account access, platform review, additional clarification, or customer
approval is required.
You are responsible for providing a valid email address and responding
within a reasonable time to requests for information reasonably required
to perform the service.
10. Service Materials and Recommendations
Reports, recommendations, checklists, reviews, optimization suggestions,
and other materials supplied as part of a service are provided for the
customer’s permitted internal business use.
Unless expressly agreed otherwise, purchasing a service does not transfer
ownership of SILTFERN, LLC‘s underlying methods, templates, documentation,
processes, internal tools, or other pre-existing intellectual property.
Customers may use service-specific recommendations and completed materials
for their own business but must not resell, reproduce for commercial
redistribution, sublicense, or claim ownership of our proprietary service
materials without written permission.
11. Service Scope
Facebook Shop review, Meta Shop optimization, Google Merchant Center
optimization, Search Ads optimization, TikTok Shop review, TikTok Shop
maintenance, and related services are limited to the scope described in
the relevant service package or written agreement.
The agreed scope may be recorded on a service page, quotation, invoice,
email, requirements document, order description, or other written
confirmation.
Additional platforms, stores, accounts, campaigns, product catalogues,
revisions, maintenance periods, or work not expressly included in the
agreed scope may require a separate order or additional payment.
12. Customer Materials and Responsibilities
You must provide requested website information, store information,
product information, advertising information, screenshots, reports,
account details, access permissions, approvals, and feedback within a
reasonable time.
You confirm that you own or have permission to use and provide all
websites, product information, advertising materials, store data,
documents, images, customer data, business information, and other
materials supplied to us.
You are responsible for the accuracy and legality of customer-supplied
information. We are not responsible for errors caused by inaccurate,
incomplete, outdated, misleading, corrupted, or unlawfully supplied
materials.
You remain responsible for reviewing and approving material changes to
your store, advertising account, Merchant Center account, TikTok Shop,
Meta Shop, website, product feed, or other third-party platform.
Customers should maintain their own copies and backups of important
business, product, advertising, and account information.
13. Service Timing, Delays, and Availability
Service timelines are estimates based on the information and access
available when work begins.
Delivery may be extended where requirements change, requested information
is delayed, access is unavailable, feedback is not provided, third-party
platforms are unavailable, additional work is requested, or circumstances
arise outside our reasonable control.
If a customer does not provide required materials, information, access,
or responses for an extended period, we may pause the service, revise the
delivery schedule, close the service request, or require a new order before
work resumes.
14. Revisions and Service Completion
Any revisions included in a service are limited to the amount and scope
stated in the relevant service package, quotation, or written agreement.
A revision means a reasonable adjustment to work already performed within
the agreed scope.
Reviews of additional accounts, new campaigns, new stores, additional
product feeds, unrelated platform issues, expanded maintenance, or work
outside the original service scope may require a separate order.
Customers should review completed work or recommendations promptly and
report material issues with sufficient detail.
A service may be treated as completed after the agreed review,
optimization, maintenance, report, recommendation, or other deliverable
has been provided.
15. Third-Party Platforms
Our services may relate to third-party platforms including Meta,
Facebook, Google, Google Merchant Center, Google Ads, TikTok,
TikTok Shop, payment providers, website platforms, hosting providers,
analytics services, or other independent technology services.
Third parties control their own availability, policies, merchant
requirements, advertising rules, account eligibility, account reviews,
approval processes, algorithms, pricing, functionality, security,
updates, and terms.
We cannot control or guarantee decisions made by Meta, Google, TikTok,
or another third-party provider.
Purchasing our services does not guarantee platform approval, merchant
approval, advertising approval, account reinstatement, removal of account
restrictions, improved rankings, increased traffic, increased sales, or
any particular commercial result.
Customers remain responsible for third-party advertising spend,
subscription fees, platform charges, hosting costs, domain fees, and other
external expenses unless expressly included in the agreed service price.
16. Support and Communications
Support is provided only for the period, channel, platform, and scope
included in the purchased service or written agreement.
Support may include clarification of recommendations, reasonable
troubleshooting, service-related questions, or assistance directly
connected with work performed by us.
Support does not automatically include unrelated website repairs,
unrelated advertising management, additional stores, additional
campaigns, new platform issues, third-party account appeals, extended
maintenance, or work outside the purchased scope.
We may communicate with you by email, website notice, customer account
message, or the contact information provided during checkout.
17. Refunds and Cancellations
Because our services may involve manual review, analysis, optimization,
account review, or other work that begins shortly after an order is
accepted, refund eligibility may depend on whether work has started and
how much of the selected service has already been completed.
Customers must contact
[email protected]
to request cancellation, correction, or refund assistance.
Additional conditions are explained in our
Refund & Cancellation Policy.
Nothing in these Terms excludes any consumer right or remedy that cannot
lawfully be excluded.
18. Intellectual Property
SILTFERN, LLC and its licensors retain ownership of intellectual property
associated with our website, branding, written content, service methods,
reports, templates, documentation, checklists, processes, internal tools,
and other original materials.
Customers retain ownership of their own business information, websites,
logos, product information, advertising materials, store information,
account data, and other materials lawfully supplied to us.
Unless otherwise agreed in writing, we may retain ownership of reusable
methods, templates, internal tools, service processes, technical knowledge,
and pre-existing materials used while performing a service.
19. Acceptable Use, Suspension, and Termination
You must not use our website or services for unlawful, fraudulent,
deceptive, abusive, infringing, malicious, or unauthorised purposes.
You must not request that we falsify merchant information, manipulate
platform systems, misrepresent products or businesses, circumvent
legitimate platform restrictions, or perform activity that violates
applicable law or third-party platform policies.
Detailed restrictions are set out in our
Acceptable Use Policy.
We may refuse service, suspend access, pause work, or terminate an
agreement where payment is overdue, these Terms are violated, unlawful
or fraudulent conduct is suspected, required information is materially
inaccurate, or continued service creates a material legal, security, or
operational risk.
Termination does not remove payment obligations that arose before the
termination date.
20. Disclaimers and Limitation of Liability
We will provide services with reasonable care and skill and will make
reasonable efforts to perform the activities included in the purchased
service.
Our services provide practical review, optimization, maintenance, and
support relating to customers’ existing e-commerce and advertising
activities. Recommendations are based on the information reasonably
available at the time the service is performed.
Except for rights and liabilities that cannot lawfully be excluded, we
do not guarantee uninterrupted website access, uninterrupted third-party
platform access, specific advertising performance, specific search
results, increased traffic, increased sales, reduced advertising costs,
approval of products, approval of advertisements, approval of merchant
accounts, or any specific commercial result.
We are not responsible for independent decisions made by Meta, Google,
TikTok, payment providers, advertising platforms, merchant platforms, or
other third parties, including account reviews, policy enforcement,
advertising restrictions, product disapprovals, account suspensions,
changes to platform functionality, or service interruptions.
To the maximum extent permitted by law, SILTFERN, LLC will not be liable for
indirect or consequential loss, loss of profits, loss of opportunity,
loss of expected savings, loss of data, advertising losses, or losses
caused by third-party platforms, customer materials, inaccurate customer
information, unauthorised changes, or circumstances outside our reasonable
control.
Nothing in these Terms excludes or limits any liability or legal right
that cannot lawfully be excluded or limited.
21. Governing Law and Jurisdiction
These Terms and any dispute, claim, or controversy arising out of or
relating to these Terms, siltfern.com, an order, or services provided by
SILTFERN, LLC will be governed by and interpreted in accordance with the
laws of the District of Columbia, United States, without regard to its
conflict-of-law principles.
To the extent permitted by applicable law, any legal action or proceeding
arising out of or relating to these Terms or our services shall be brought
exclusively in the Superior Court of the District of Columbia or, where
federal subject-matter jurisdiction exists, the United States District
Court for the District of Columbia.
Each party consents to the personal jurisdiction and venue of those
courts for such proceedings.
If you are entitled to mandatory consumer protections or to bring a claim
in another jurisdiction under applicable law, nothing in this section is
intended to remove rights that cannot lawfully be waived or restricted.
22. Changes to These Terms and Contact
We may update these Terms to reflect changes to our services, platform
support activities, payment methods, legal obligations, technology
providers, or business practices.
Any updated Terms will be posted on siltfern.com. Where appropriate,
material changes may also be communicated through the website, by email,
or through another reasonable method.
Questions about these Terms may be sent to:
SILTFERN, LLC
1612 K St NW, Ste 505, Washington, DC 20006, US
Email: [email protected]
Phone: +1 (202) 984-7077
Website: siltfern.com